We believe shopping should be convenient, transparent and secure. We only collect information that is reasonably necessary to operate LICHA, provide services to you, process purchases and improve your experience.
Information We Collect
When you use LICHA, we may collect information that you voluntarily provide, information generated through your use of the service and information required to process transactions.
Information you provide
- Full name and display name.
- Email address and telephone number.
- Account login information.
- Delivery and billing addresses.
- Order and purchase information.
- Wishlist and saved products.
- Customer support messages and enquiries.
- Information you voluntarily submit through account or support forms.
Automatically collected information
Depending on how LICHA is configured, technical information such as device type, browser type, operating system, IP address, approximate location, pages viewed and interaction data may be collected to operate and improve the service.
Account Information
When you create a LICHA account, information associated with your account is stored so that we can identify your account and provide personalized shopping features.
This may include your name, email address, telephone number, delivery information, account preferences, wishlist, cart, order history and other information you choose to add to your profile.
You are responsible for maintaining the confidentiality of your account credentials. Do not share your password or authentication information with other people.
Orders & Payments
When you place an order, we process information necessary to complete the transaction and deliver your products.
- Products purchased.
- Order totals and applicable discounts.
- Delivery information.
- Order status and transaction references.
- Payment status.
Payment information may be processed through third-party payment providers. Where applicable, LICHA does not need to store complete card numbers or sensitive payment credentials on its own systems.
Never send your card PIN, password, OTP or other confidential payment credentials to LICHA customer support.
How We Use Your Information
LICHA may use information collected through the platform for purposes including:
- Creating and managing customer accounts.
- Processing and fulfilling orders.
- Delivering products.
- Providing customer support.
- Managing wishlists and shopping carts.
- Communicating about orders and account activity.
- Preventing fraud, abuse and unauthorized activity.
- Improving website performance and usability.
- Understanding product and shopping trends.
- Complying with applicable legal obligations.
Information Sharing
LICHA does not sell your personal information simply because you use our shopping platform. Information may, however, need to be shared with trusted service providers when necessary to provide the service.
Service providers
These may include payment processors, delivery partners, hosting providers, analytics services, security providers and technical infrastructure providers.
Legal requirements
Information may be disclosed where required by applicable law, regulation, court order or valid legal process, or where reasonably necessary to protect LICHA, its customers or others.
Cookies & Similar Technologies
LICHA may use cookies, local storage and similar technologies to keep users signed in, remember preferences, maintain shopping sessions, understand website usage and improve the shopping experience.
Some technologies may be provided by third-party services used by LICHA. Your browser may provide controls for managing or blocking cookies.
Disabling certain cookies or local storage technologies may cause parts of LICHA, including account or shopping functionality, to work incorrectly.
Security
We take reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure or destruction.
Depending on the final LICHA infrastructure, security measures may include encrypted connections, authenticated APIs, protected databases, access controls, session management, logging and security monitoring.
However, no internet-based service can guarantee absolute security. Users should also take reasonable precautions when protecting their accounts and devices.
Data Retention
We may retain information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, enforce agreements, prevent fraud and comply with applicable legal or accounting requirements.
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of subject to applicable obligations.
Your Privacy Rights
Depending on applicable law and your location, you may have rights concerning your personal information.
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request information about how your data is used.
- Withdraw certain consents where applicable.
- Object to or restrict certain processing where applicable.
Some requests may be subject to legal, contractual or operational limitations.
Children's Privacy
LICHA is intended for users who are legally able to use online shopping services under applicable law.
We do not knowingly request unnecessary personal information from children. If you believe a child has provided personal information to LICHA in circumstances where this is not permitted, please contact us so that the matter can be reviewed.
Changes to This Policy
LICHA may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
When changes are made, the updated version will be published on this page together with a revised effective date where appropriate.
Contact Us
If you have questions about this Privacy Policy, your personal information or how LICHA handles privacy matters, please contact our customer support team.
Need help with privacy?
Our customer support team can assist with privacy questions and account information requests.